Black Friday 2023 FAQ's

What time does the sale start and end?

The sale commences at 1PM AEST on 21/11/2023 and will end at midnight AEST on 27/11/2023.


Can I change, cancel or return my order?

Unfortunately, we are unable to make any amendments to an order after it has been placed.

Items purchased during the sale are not eligible for refunds or exchanges due to a change of mind - store credit will be issued for these items, providing they meet our full returns criteria. 

Seconds sale items are final sale and are not eligible for an exchange or return.


What will be on sale?

Absolutely everything will be on sale!

We strongly recommend preparing your cart and placing your order quickly upon the sale commencing to avoid any disappointment. 

Remember, items placed in your cart aren't reserved until you complete your purchase. Some products will likely sell out.


Can I use my welcome code?

As our products will already by highly discounted, no additional discount codes or bundles will be available during the sale. 


Will there be a discount code?

No discount code is required, discounted prices will be shown once the sale is live.


When will I receive my order?

Due to the high volume of orders expected, our dispatch timeframe will be longer and may take up to 7 business days to be dispatched from our warehouse in Perth.

Please note that any items with personalisation (eg. Christmas Stockings), will take an additional 10 business days to be dispatched, eg. 17 business days. We will ensure these are dispatched prior to Australia Post's pre-Christmas delivery cut off. 

How much is shipping?

Please note our free shipping offer for orders over $200 is not active during the BFCM sale period and standard shipping charges apply.